Customer Order Service Internship - Supply Chain - #7453284

Arlo Europe, part of Verisure, is seeking a talented, hands-on and Supply Chain intern. The role will be based in Madrid, Spain, will report directly into the Arlo Europe Customer Order Team Leader.

The role will be expected to work autonomously, impact quickly and develop as the business grow. It is an exciting opportunity to join a team in the leading provider of professionally retail business businesses in Europe.

The company’s success depends on its people, and it invests in them every day. Working with Arlo by Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

Responsibilities

The Customer Order Service Intern will be deeply involved in daily operations for all facets of customer service, sales and logistical support as part of the European Order Management team.

The successful candidate will be responsible for aspects of customer order services, sales and logistical support for our Retail, Commercial and Service Provider partners with the primary focus on Amazon returns and General Amazon disputes in Vendor central, managing the process to successful completion.

Responsibilities will include:

• Administer the lifecycle of sales order/RMA and database management from order bookings through fulfilment/return of hardware shipments in Oracle.
• Review Returns in AMZ Vendor central and upload new requests into Oracle for processing.
• Share Returns information with 3PL provider.
• Work with provider on all returns reconciliation.
• Identify all returns not physically received and raise claim/dispute in Vendor central.
• Identify all returns with shortages and raise claim/disputes in Vendor central.
• Close successful AMZ returns in Oracle.
• Work closely with Finance team to close open RMA’s.
• Arrange shipping of incorrect returns back to AMZ and create disputes.
• Work with sales team on overstock returns.
• Collaborate with third party logistics on key functional areas.
• Team with IT on business system performances and enhancements to drive automation.
• Generate monthly KPIs, analyses and reporting as required.

Location

To be based in the Verisure office in Madrid, Spain.

Reports and organization structure

Direct reporting line into the Europe Customer Order Team Leader

Candidate profile

Experiences and Qualifications

Key Requirements:

• Must be able to work effectively in a high volume, multi-tasking & fast-paced environment with all levels of management, both internal and external.
• Capable of building productive relationships internally and externally across management and functional levels.
• Excellent interpersonal and communication skills, both written and verbal.
• Strong team player with a passion for driving process improvement.
• Bachelor’s Degree from an accredited University/College preferred but will consider a combination of education and experience.

Competencies

• Ability to work autonomously in a fast-paced international environment
• Highly motivated with excellent analytical skills
• Structured and high attention to detail
• Organized and with an appetite for improving existing processes
• An enthusiastic and high energy individual with a strong drive to create a positive work environment
• Excellent written and oral presentation and communication skills
• Humble and "team-player"
• Fluency in English and ideally in one of the major European languages (German, French, Spanish, Italian)

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

The Company

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 3.4 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 18,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

30 years of experience – and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.