Customer Support Specialist
Be1B - Embedded Finance SaaS
Fecha: hace 4 horas
ciudad: Marbella, Andalucía
Tipo de contrato: Tiempo completo
About The Role
Join us as a Customer Support Specialist and become the voice of our fintech products for customers across multiple markets.
We are looking for a dedicated Customer Support Specialist based in Marbella to deliver outstanding service to our international client base. You will handle day-to-day customer queries, resolve issues efficiently, and help ensure every customer interaction reflects the quality and reliability of our brand.
What You'll Do
Must have
Be part of a growing international team with a global customer base.
Work in a collaborative, fast-paced environment based in Marbella.
Competitive salary and continuous learning opportunities.
Opportunity to grow into broader customer experience or team lead roles.
How To Apply
Send us your details and we'll take it from there. Every application is reviewed by a real person. We respond to every candidate.
Upload your CVDrag & drop your file here, or click to browse PDF, DOCX up to 10MB
We read every application. We respond to every one.
Join us as a Customer Support Specialist and become the voice of our fintech products for customers across multiple markets.
We are looking for a dedicated Customer Support Specialist based in Marbella to deliver outstanding service to our international client base. You will handle day-to-day customer queries, resolve issues efficiently, and help ensure every customer interaction reflects the quality and reliability of our brand.
What You'll Do
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve account, product, and technical issues, escalating where needed.
- Maintain clear, accurate records of customer interactions and follow up until resolution.
- Work closely with internal teams to relay customer feedback and flag recurring issues.
- Support onboarding of new customers and guide them through our products and services.
- Contribute to improving support processes, FAQs, and documentation.
Must have
- Fluency in Spanish and English, plus Armenian or Russian.
- Based in or willing to be based in Marbella.
- Previous experience in a customer support, service, or client-facing role.
- Strong communication skills with a patient, solutions-focused approach.
- Ability to multitask and stay organized while managing multiple customer conversations.
- Comfortable working with digital tools and learning new systems quickly.
- Experience in fintech, banking, or a related regulated industry (Nice to have).
- Familiarity with CRM or helpdesk software (Nice to have).
Be part of a growing international team with a global customer base.
Work in a collaborative, fast-paced environment based in Marbella.
Competitive salary and continuous learning opportunities.
Opportunity to grow into broader customer experience or team lead roles.
How To Apply
Send us your details and we'll take it from there. Every application is reviewed by a real person. We respond to every candidate.
Upload your CVDrag & drop your file here, or click to browse PDF, DOCX up to 10MB
We read every application. We respond to every one.
Cómo postularme
Para solicitar este empleo, debe autorizarse en nuestro sitio web. Si aún no tiene una cuenta, regístrese.
Publicar un currículumVer más empleos en Marbella, Andalucía