IT Support Technician

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Main Functions

• User´s support: remote and on-site support.
• Microsoft System Administration: Medium level. Appreciate AZURE's knowledge.
• Manage Active Directory: manage user accounts, sec. groups, and distribution lists.
• Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features.
• Give remote support and physical support to all stores in EMEA.
• Experience with ticketing system tools (Manage Engine and JIRA).
• Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires).
• Phone support for internal users.
• Incident Management (SLA)
• Acknowledge Network devices (medium level) (Routers, Switches, Firewall)
• Document incidents/Problems in Ria's store applications
• Generate reporting | Impact analysis
• Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
• Update and manage Support and Incident tickets.
  

Qualifications – External

• Title in system administration and network.
• Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers)
• Acknowledge microcomputing.
• Medium - High English Level.
• Other technical skills desired
• Networking
• Understanding of TCP/IP
• Assembly Telecom rack
• Availability to give On-duty support and overtime.
• Time flexibility