Operations Manager

Your Mission

As an Ambassador of the Maison, you will assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the boutique and client service.

HOW WILL YOU MAKE AN IMPACT?

Team Management & People Development

• Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipe-line in his/her boutique. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement
• Is responsible for of the integration and training of new comers
• Ensures the day-to-day management, training, coaching and motivation of the boutique team
• Ensures the day-to-day management of the Care Service team
• Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
• Assists the Boutique Manager to monitor the boutique KPIs
  
  

Boutique Performance Management

• Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve Maison, boutique and category sales targets
• Leads the implementation and monitoring of the action plans
  
  

Boutique Operations & Administration

• Is responsible for the back office and administration of the boutique
• Ensures the execution and delivery in time of all boutique reports
• Oversees the boutique expenses
• Implements group, Maison and boutique policies, procedures and guidelines
  
  

Client Relationship & Portfolio Development

• Assists the Boutique Manager to ensure a unique and highly professional client service within the boutique
• Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
• Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
  
  

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client Intelligence
• Excellent representation skills
• Structured and organized