(Junior) Pre-Sales Specialist (f/m/x) - Italian Market

Job Description

Position: Pre-Sales Specialist (f/m/x)

Location: Madrid, Spain

Market Focus: Italian-speaking customers

About Otovo

Otovo is a leading European renewable energy company making solar installations and energy storage accessible to homeowners. We operate across multiple European markets as a publicly listed company, combining stability with a fast-growing, international environment.

Role Overview

As a (Junior) Pre-Sales Specialist, you are the first point of contact for Otovo customers, guiding them through the first stage of their journey with us. You manage incoming leads, book appointments, support customers with documentation, and ensure smooth coordination between Sales, Service, and Operations teams, always delivering a professional, efficient, and customer-focused experience.

Key Responsibilities

• Manage customer inquiries quickly and professionally across different channels
• Present Otovo’s value proposition and book the most suitable service based on customer needs
• Handle a high volume of inbound and outbound calls
• Qualify customers according to Otovo’s internal criteria and processes
• Support customers throughout the early stages of their journey with Otovo
• Act as a link between customers and internal teams to ensure a smooth customer experience
• Maintain accurate customer information and follow structured workflows and CRM processes
  
  

Requirements

• Fluency in Italian at C1 level or higher; English proficiency required
• Strong communication skills with a customer-focused mindset
• Organized, proactive, and comfortable working in a fast-paced environment
• Ability to follow structured processes while adapting to changes and new priorities
• Comfortable using CRM systems and standard office software
  
  

We Offer

• Corporate benefits, restaurant and transportation benefits
• Private healthcare
• Language classes
• Hybrid work model
• Up to 4 weeks remote work per year
• Free fruit and beverages at the office
• Opportunities to grow in an international, fast-growing company