Team Lead for Sweden

We are looking for a person that would like to join us in Viking Assistance Torrevieja and together with us continue fostering a good and healthy culture.

We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You'll become a part of a growing company where success hinges on strong teamwork. To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team.

What do we expect from you:

• Take big part in recruiting.
• Coaching and competence development.
• Assisting and coaching employees to provide top-notch service to our customers
• Implementation of new procedures, projects, and customers.
• Personnel responsibility administration such as time sheets, salary file, absence routines, updating/maintaining shift plan.
• Used to following service levels - KPIs and SLA’s.
• Follow up on quality and deviations, plan and execute.
• Create and maintain instructions and operations manuals.
• Resource management, shift planning and maintenance
• Covering for other Team leaders.
• Work closely with other departments within Viking Assistance Group.

What qualifications we are looking for:

• You have great experience from leadership or supervision within call call center
• Solid experience from customer service sector
• You speak and write fluent in Swedish
• You speak and write good English.
• You are able to switch from detail to helicopter perspective if necessary.

Who are you?

• You understand the importance of a strong company culture
• You can handle both operational as well as strategic thinking.
• You are good at prioritization and decision making in a hectic environment.
• You are good at working independently.
• You have a structured approach and get things done.
• You communicate well and have good people skills.
• You see solutions instead of problems and have a flexible mindset.
• You like working to develop teams and individuals.
• You are ready to collaborate cross countries.

We offer:

A competitive salary

PC and mobile phone

Flexible work hours with rotation

A very good work environment with great colleagues

Does this sound like you?

Then we are looking forward to hearing from you!

Applicants will be reviewed and potentially called in on a rolling basis.

All applications need to be written in English.

Last date to apply is 11th of July.

Starting day: as soon as possible

The position reports to Site Manager, Torrevieja