Front Desk & Guest Support

Location: Hotel Emeté (Las Palmas de Gran Canaria) y Bandama Golf Hotel (Santa Brígida)

 Job Type: On-site, 4 days a week

 Schedule: To be defined

 Start Date: Immediate

Job Description:

We are looking for a dynamic, solution-oriented, and customer-focused individual to fill a hybrid role that combines hotel front desk responsibilities with guest support for vacation rentals. This person will play a key role in ensuring a smooth and high-quality guest experience across all our properties.

Work schedule:

• 2 days per week as a front desk agent at Hotel Emeté (Las Canteras) Simultaneously, this person will manage daily guest communication for our vacation rental properties.
• 2 days per week as a front desk agent at Bandama Golf Hotel

Responsibilities:

• In-person front desk duties at both hotels: check-in, check-out, answering calls and guest queries, basic administrative tasks.
• Managing guest communication for vacation rentals: responding to questions, handling issues, special requests, and follow-ups via WhatsApp, phone, or email.
• Coordinating with the housekeeping team to ensure all units are delivered on time and in perfect condition.
• Supporting the control of check-ins/outs, key assignments, payment tracking, and updates in the reservation system.
• Maintaining smooth communication with the operations team to resolve any incidents quickly.
• Ensuring Airnest’s quality and hospitality standards are met across all properties.

Requirements:

• Previous experience in hotel reception, customer service, or vacation rental management.
• Comfortable with digital tools (Google Workspace, PMS, WhatsApp Business, etc.).
• Excellent written and spoken communication in Spanish and English (additional languages are a plus).
• Proactive, empathetic, and solution-oriented mindset.
• Ability to work independently and as part of a team.
• Driver’s license

Preferred:

• Prior knowledge of boutique hospitality and/or vacation rental operations.
• Experience in cleaning coordination and daily operations.

What We Offer:

• A chance to join a young, professional, and growing team within an innovative company like Airnest.
• Continuous training and room for internal growth.
• A diverse work environment that spans hotels and vacation rental units.