Customer Service Specialist
Heura Foods
Fecha: hace 2 semanas
ciudad: Barcelona, Cataluña
Tipo de contrato: Tiempo completo
Our Manifesto
At Heura we are food activists, and our mission is to provide a solution that leaves animals out of the equation, while feeding millions of people in a sustainable way. Technology gives us the opportunity to build a food system that not only solves our current challenges but also responds to our values.
We also know that great goals can only be achieved by diverse teams of people with different backgrounds, perspectives, orientations, abilities, food tastes, dress sense, and time zones - we don't just accept our differences; we fully support and celebrate them.
But ultimately, we all have one common goal: accelerating the protein transition.
And that's why we are looking for a Customer Service Specialist! Join the Good Rebels team and help us drive customer satisfaction, loyalty, and operational excellence. As a key member of Heura’s Supply Chain team, you will ensure that every interaction with our customers reflects our mission and values, offering a seamless, proactive and positive experience at every touchpoint. Your role will be essential in cultivating strong customer relationships, resolving issues efficiently, and creating memorable service experiences that contribute to the long-term growth and success of Heura.
Your Challenge
To make this world a better place is hard work, so we support our Dream Team with:
We are good, non-conformist rebels: we question the status quo and reject "that’s the way it’s always been done", therefore promoting constant change. We look for the greatest positive impact on the planet, and we know we have the power to create a new reality.
We are owners, so we take initiative and bring solutions to the table. We are humble learners and know that being under construction is fine. We help each other grow through feedback showing uncompromising transparency and vulnerability. . We value other points of view because we know that a diversity of opinions makes us greater.
We are constantly learning, and we thrive on understanding each other better every day, on putting ourselves in someone else's shoes.
None of this would make sense if we didn’t enjoy the journey. We smile and celebrate every day because we are passionate about our work and our mission.
We think big and bold and are always looking for the “WOW” in everything we do, and we work to exceed everyone’s expectations (colleagues, customers, consumers, and society).
If you see yourself here and can meet the essential requirements, we would love for you to apply. Or, do you know someone who would be a perfect fit? Let them know!
Our mission is to build a net-positive food system by accelerating the protein transition with the ambition of not just being an alternative to current problems but successors by creating value chains that integrate what matters and empowering people to be part of this change.
Our mission is to build a net-positive food system by accelerating the protein transition with the ambition of not just being an alternative to current problems but successors by creating value chains that integrate what matters and empowering people to be part of this change.
At Heura we are food activists, and our mission is to provide a solution that leaves animals out of the equation, while feeding millions of people in a sustainable way. Technology gives us the opportunity to build a food system that not only solves our current challenges but also responds to our values.
We also know that great goals can only be achieved by diverse teams of people with different backgrounds, perspectives, orientations, abilities, food tastes, dress sense, and time zones - we don't just accept our differences; we fully support and celebrate them.
But ultimately, we all have one common goal: accelerating the protein transition.
And that's why we are looking for a Customer Service Specialist! Join the Good Rebels team and help us drive customer satisfaction, loyalty, and operational excellence. As a key member of Heura’s Supply Chain team, you will ensure that every interaction with our customers reflects our mission and values, offering a seamless, proactive and positive experience at every touchpoint. Your role will be essential in cultivating strong customer relationships, resolving issues efficiently, and creating memorable service experiences that contribute to the long-term growth and success of Heura.
Your Challenge
- Provide friendly, professional, and responsive service to customers contacting via phone and email. Answer questions, resolve issues, manage complaints, and provide assistance to ensure a positive customer experience.
- Process customer orders accurately and timely, ensuring delivery deadlines and shipping requirements are met. Coordinate with the logistics and warehouse team to ensure efficient and seamless product delivery.
- Identify and promptly address any issues or inconveniences that arise during the purchasing process or after the sale. Take proactive steps to resolve problems and ensure customer satisfaction.
- Manage and maintain the accuracy of customer data within the company's systems. This includes creating, updating, and validating customer records, as well as resolving any data-related issues.
- Process product returns and refund requests efficiently and in accordance with company policies. Work with the quality team to resolve product issues and ensure a satisfactory customer experience.
- Collaborate closely with other departments, such as sales, marketing, logistics, and quality, to efficiently resolve issues and enhance the customer experience. Proactively communicate any issues or trends that may impact customer satisfaction.
- Embody a culture of versatility and teamwork. Collaborate with colleagues across various functions to address challenges and opportunities, contributing expertise across different initiatives to drive collective success.
- A caring, proactive, and mission-driven mindset, with a genuine focus on customer happiness and the belief that every challenge is an opportunity to create impact.
- A strong desire to learn, assist, and bring solutions with a positive, collaborative, and “Good Vibes” attitude.
- Previous experience in Customer Service within the food industry — including cold chain and frozen product environments, providing support throughout the supply and delivery process — FMCG, or high-growth startups, where agility and customer centricity are key.
- Experience working with SAP and managing customer master data or similar ERP systems.
- Excellent communication skills in French, Spanish and English, with the ability to manage sensitive situations and collaborate with both internal teams and external stakeholders. Other languages are a plus.
- Problem-solving and critical thinking abilities, with the autonomy to make decisions in a fast-paced, ever-changing environment.
- A team player attitude, ready to collaborate across departments (Sales, Logistics, Marketing, Quality) and support cross-functional goals.
- A growth mindset, with the capacity to anticipate customer needs, identify trends or recurring issues, and suggest improvements proactively.
- The flexibility to manage overlapping responsibilities, adjust priorities, and adapt to shifting business needs.
- A degree in Business Administration or a related field (preferred), and ideally 1–2 years of experience, including internships, in similar roles.
To make this world a better place is hard work, so we support our Dream Team with:
- Culture of freedom, responsibility, and constructive feedback
- An entrepreneurial environment that encourages innovation
- Regulatory local labor days + 5 extra days Off!
- Flexible working environment
- Private Health Insurance or Medical Allowance
- Organic coffee, tea & plant-based drinks (in local offices)
- Discounted gym memberships
- Discounts on Heura’s products
- Flexible retribution with Flex Flow (in Spain)
- After-work gatherings and other cool company events (in local offices)
- and…
We are good, non-conformist rebels: we question the status quo and reject "that’s the way it’s always been done", therefore promoting constant change. We look for the greatest positive impact on the planet, and we know we have the power to create a new reality.
We are owners, so we take initiative and bring solutions to the table. We are humble learners and know that being under construction is fine. We help each other grow through feedback showing uncompromising transparency and vulnerability. . We value other points of view because we know that a diversity of opinions makes us greater.
We are constantly learning, and we thrive on understanding each other better every day, on putting ourselves in someone else's shoes.
None of this would make sense if we didn’t enjoy the journey. We smile and celebrate every day because we are passionate about our work and our mission.
We think big and bold and are always looking for the “WOW” in everything we do, and we work to exceed everyone’s expectations (colleagues, customers, consumers, and society).
If you see yourself here and can meet the essential requirements, we would love for you to apply. Or, do you know someone who would be a perfect fit? Let them know!
Our mission is to build a net-positive food system by accelerating the protein transition with the ambition of not just being an alternative to current problems but successors by creating value chains that integrate what matters and empowering people to be part of this change.
Our mission is to build a net-positive food system by accelerating the protein transition with the ambition of not just being an alternative to current problems but successors by creating value chains that integrate what matters and empowering people to be part of this change.
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