Technical Account Manager - Airline Partners

Headquartered in the vibrant city of Barcelona since 2013, Immfly strives to revolutionize the airline industry through cutting-edge digital solutions.

With a strategic global presence and offices across Europe, Asia, and North and South America, our scalable and customizable offerings encompass connectivity, retail, and in-flight entertainment. We reach millions of passengers across hundreds of destinations, making every flight one to remember.

Join our dynamic team and become part of a community committed to innovation, excellence, and enhancing the passenger experience.

The Role

We are looking for a highly motivated and experienced Technical Account Manager in Retail environments to guide and support the implementation of our software product for customers. This role will also serve as a vital link between clients and our operations team to ensure high-quality service delivery. The ideal candidate will play a key role in successfully onboarding new customers while maintaining ongoing operations. Responsibilities include collaborating with cross-functional teams to enhance the customer experience and drive operational excellence.

What Your Day-to-day Will Look Like

• Implement a process for our software product for customers, ensuring on-time and successful deployment.
• Work along with the implementation team to ensure that the key deliverables are in place at the required time, while meeting or exceeding the customers’ expectations
• Work with cross-functional teams, including Product Development, Technology & Infrastructure, PM, and procurement, to ensure that ongoing projects are completed according to plan.
• Respect the processes and procedures to improve implementation efficiency and quality.
• Provide status updates to both internal and external customers, and resolve issues as they arise.
• Follow the project management standards, methodologies, and best practices.
  
  

Requirements:

Technically

• Bachelor's degree in Business Administration, Industrial Engineering, or related.
• At least 3 years of experience implementing similar projects.
• Strong time with project management skills, including the ability to work on multiple projects concurrently and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, cross-functional teams, and senior management.
• Problem-solving skills, with the ability to identify and resolve issues in a timely manner.
• Experience with tools such as Jira or Trello
• English & Spanish, both written and spoken, are required
• Previous experience in the airline or in the catering aviation industry is a plus
• Technical knowledge of SQL, Python is also a plus.
  
  

Personally

• Strong interpersonal and communication skills, coupled with business presence, adaptability, and resilience
• Strong problem-solving skills, with the ability to promptly identify and resolve issues.
• You are organized and structured with high standards of quality and precision in a fast-paced, deadline-driven environment
• You are a proactive, persistent, and highly results-driven person with a continuous learning mindset.
• Customer-driven mindset with a positive attitude & energy, coupled with trustworthiness and excellent work ethic
• Travels: This position includes occasional trips
  
  

Why join Immfly?

• A full-time permanent contract with an attractive compensation package according to your profile
• Flexible Compensation Plan (restaurant, transport, health insurance, and childcare)
• Flexible working hours with a hybrid-remote work policy
• An international environment (20 nationalities) with a dynamic and disruptive team
• Limitless professional development at Europe's fastest-growing company in its category