IT Support Specialist

Headquartered in the vibrant city of Barcelona since 2013, Immfly strives to revolutionize the airline industry through cutting-edge digital solutions.

With a strategic global presence and offices across Europe, Asia, and North and South America, our scalable and customizable offerings encompass connectivity, retail, and in-flight entertainment. We reach millions of passengers across hundreds of destinations, making every flight one to remember.

Join our dynamic team and become part of a community committed to innovation, excellence, and enhancing the passenger experience.

The Role

We are looking for a skilled IT Support Specialist with a strong background in IT support, system integrations, and end-user enablement to help with our end-user technology operations. In this role, you will oversee IT tools and access management, drive internal process improvements, and ensure the consistent and secure delivery of IT services across the organization.

What Your Day-to-day Will Look Like

Tooling, Automation & Integrations

• Build and maintain integrations between key tools such as Atlassian, Google Workspace, Slack, etc.
• Drive internal automation initiatives to reduce manual tasks and increase efficiency
  
  

Device and Asset Management

• Oversee Mobile Device Management (MDM) strategy and compliance (e.g., Kandji, Jamf)
• Maintain company-wide IT asset inventory and lifecycle tracking
  
  

User Access and Security

• Coordinate employee onboarding/offboarding and access provisioning
• Manage and optimize Identity and Access Management (IAM) platforms (e.g., Okta)
• Contribute to the implementation of security controls, including encryption and 2FA
  
  

Processes & Documentation

• Create and maintain IT process documentation, employee guides, and internal Q&A resources
• Ensure consistent knowledge sharing across the team and organization
  
  

Support & Enablement

• Provide hands-on support to internal users on hardware, software, and tool configurations
• Run onboarding sessions, offer tool trainings, and act as a key IT contact for day-to-day questions
  
  

Budget & Vendor Collaboration

• Collaborate on license management and vendor coordination
• Help monitor software usage and assist in optimizing license costs
  
  

Requirements:

Technically

• 4+ years of experience in IT support
• Experience working with MDM platforms and IAM tools
• Strong background in building tool integrations and automation
• Familiarity with software licensing and vendor collaboration
• Good communication skills and a proactive approach to improving internal IT services
• Experience in documenting processes and enabling end users through training and support
  
  

Personally

• Strong interpersonal and communication skills, coupled with business presence, adaptability, and resilience
• Strong problem-solving skills, with the ability to promptly identify and resolve issues.
• You are organized and structured with high standards of quality and precision in a fast-paced, deadline-driven environment
• You are a proactive, persistent, and highly results-driven person with a continuous learning mindset.
• Customer-driven mindset with a positive attitude & energy, coupled with trustworthiness and excellent work ethic
• Travels: This position includes travel.
  
  

Why join Immfly?

• A full-time permanent contract with an attractive compensation package according to your profile
• Flexible Compensation Plan (restaurant, transport, health insurance, and childcare)
• Flexible working hours with a hybrid-remote work policy
• An international environment (20 nationalities) with a dynamic and disruptive team
• Limitless professional development at Europe's fastest-growing company in its category