Customer Service Specialist

Are you enthusiastic about delivering quality customer experiences? Do you thrive in dynamic environments where your skills make a real difference?

Join our team as a Customer Service Specialist and play a vital role in ensuring customer satisfaction.

Your challenges

As a Customer Service Specialist, you will be at the forefront of ensuring our customers the support they need. Your responsibilities will include:

• Handling incoming phone calls, emails, chats, and other communication channels
• Identifying and pursuing sales leads to contribute to company growth
• Building sustainable, trust-based relationships with our customers through open and interactive communication.
• Addressing customer concerns and resolving issues promptly and effectively.
• Adhering to procedures, guidelines, and policies to maintain service quality.
  
  

Fixed-term contract : 6 months

Your Qualifications

To succeed in this role, you should possess:

• Previous experience in customer support or as a Client Service Representative
• Good communication skills, with the capacity for active listening.
• Familiarity with CRM systems and best practices for efficient customer management.
• A customer-centric mindset, allowing you to adapt to diverse personalities and needs.
• Effective multitasking, prioritization, and time management skills.
• Fluency in Spanish (native speaker), with a good level of English.
  
  

Your Opportunities

You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.