Export Customer Service - #7516571

Important FMCG Company is looking for Customer Service based in Barcelona: Customer Service Export to cover different markets.

This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance. Customer service Export must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.

Essentials Responsibilities:

-Manage customer service activities to ensure excellent service.

-Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.

-Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.

-Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data.

-Support customer requests, act as a central contact for any question.

-Participate and engage in continuous improvement efforts to drive order process quality and efficiency.

-Assists the day-to-day Operations for Imports and Exports to ensure that Customer Requirements are met.

-Timely follow-up of priority orders and delivery appointments.

-Maintain thorough knowledge of services as well as legislation and maritime, land and sea transports regulations.

Requirements

-Bachelor’s Degree preferably in business/ or supply chain management plus 2 -4 years’ experience -Customer service knowledge

-Skills in Microsoft Office.

-SAP knowledge of SD module or JDE

-Fluent in English language (C1), Other languages are valued