Customer Representative (Italian-speaker) - On-site - Fashion Industry - #7516092

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services We're on the lookout for an Italian-speaking Customer Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry What you will do in this role - Solve any kind of customer's doubt or complain regarding our Client - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Escalate potential service issues - To follow all the processes and procedures of the project - Provide cover for other Agents in their absence, either within the same team or across teams - Ensure contractual SLA is maintained What's in it for you - Full-time 39 hours/week temporary contract: rotative Monday to Friday 11:00 to 20:00 and Saturday 09:00 to 18:00 - Salary 18 400 euros gross/year + up to 1400 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Concentrix is a great match if you: - Are proficient or bilingual in Italian plus an advanced level of English - Are goal and customer service oriented - Have a good disposition to work in a customer service environment - Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."