Specialist Technical Support - Canarias - #7509569

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• Career development with an international company where you can grow the career you dream of.
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Position: Specialist Technical Support - Canarias

Role Purpose

Hands-on resource to deliver installation, configuration, integration, training and

troubleshooting services for AlinIQ products.

Job Specifications

Qualifications

− Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.

− 2~4 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

Special Skills & Knowledge

− Sound understanding of diagnostics laboratory workflows and related technologies.

− Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.

− Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable.

− Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.

− Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet Key Competencies.

− Strong verbal and written communication skills with excellent customer facing capabilities.

− Attention to detail and a concern for quality.

− Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.

Key Accountabilities Strategic

− Become a trusted advisor to customers.

− Identify customer needs, propose solutions, and resolve problems.

− Provide feature/ product enhancement input based on customer feedback.

− Maintain and assume accountability for a culture of high customer service

Operational.

− Execute project work plans with a focus on timely completion & risk mitigation.

− Track and report on assigned project aspects on a regular basis.

− Configure and integrate products to customer specifications; deliver training.

− Provide customer support assistance, as needed.

− Revise and keep up to date, all project documents and systems of record.

− Participate in team and customer meetings effectively.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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