Service desk - Support Technician (Weekends and Holidays) - #7410969

Are you looking for an innovative and consolidated place for your professional development? GMV is an experienced technology group and…

We are expanding our team at the service center to handle incident resolutions.

We´ll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.

WHAT CHALLENGE WILL YOU BE TAKING ON?

In our team, you will perform the activities of a service center operator. You will receive technical training to address level 2 incidents. Mainly, you will be responsible for:

• Receiving and assigning tickets in the ticketing tool.
• Receiving and assigning tickets in the monitoring tool.
• Resolving / Managing level 1 and 2 incidents.
• Communicating with client companies in both English and Spanish

WHAT DO WE NEED IN OUR TEAM?

For this position, we are seeking graduates of FP (ASIR or similar) with training and interest in incident resolution.
We will also value:

• Knowledge of ticketing tools and network communications.
• Linux
• Availability to work shifts (mainly weekends + holidays)

WHAT DO WE OFFER?

Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area.

Flexible start and finish times, and intensive working hours Fridays and in summer.

Personalized career plan development, training and language learning support.

National and international mobility. Do you come from another country? We can offer you a relocation package.

Competitive compensation with ongoing reviews, flexible compensation and discount on brands.

Wellbeing program: Health, dental and accident insurance; free fruit and coffee, physical, mental and financialhealth training, and much more!

• ️ In our recruitment processes you will always have telephone and personal contact, face-to-face or online, with our talent acquisition team. In addition, bank transfers and bank cards will never be requested. If you are contacted through any other process, please write to our team at [email protected]

We promote equal opportunities in recruitment, and we are committed to inclusion and diversity.

WHAT ARE YOU WAITING FOR? JOIN US

#LI-Hybrid

Sandra Bravo Crespo