Customer Success Partner ClearCorrect Spanish & English Speaker (m/f/d) - #7409284

About ClearCorrect

With 17 years in Orthodontics, ClearCorrect is the proven partner to help you unlock the potential of people’s lives.

Since our founding in 2006, we‘ve continuously worked with clinicians to improve our products. The ClearCorrect of today is the result of nearly two decades of innovation to drive progress, collaborating with tens of thousands of clinicians around the world, to create an exceptional clear aligner system. With our global network of more than 60 countries and manufacturing sites on four continents, ClearCorrect is ready to be the partner you can trust, and we’ll be with you every step of the way.

Summary of position

This position is an hybrid position. The desired candidate supports the organization to ensure a positive experience for key customers and drive successful digital treatment planning in coordination with the Diagnostics team.

Essential functions and duties

• Ensure key providers are satisfied with the services they receive in Treatment Planning by observing protocols and preferences
• Review patients’ treatment in accordance with established protocols and preferences
• Generate a digital treatment setup for doctor review and approval
• Continuously assess and find ways to improve procedures for maximum optimization
• Perform provider support via inbound & outbound contacts (phone or email) to provide top-notch service to providers
• Reach out to providers, account representatives and sales leaders as needed to handle issues, provide insight and ensure the best possible experience
• Continually work to increase knowledge of orthodontics, industry trends and company processes
• Perform Quality Control for cases assigned to them
• Handle complaints in treatment planning
• Meet weekly productivity, efficiency, and satisfaction goals
• Work collaboratively cross-team and cross-functionally to ensure a world-class provider experience
• Other duties may be assigned, directed or requested

Qualifications

• University degree diploma in Orthodontics is mandatory
• Must have at least 2 year of related technical experience as a orthodontist
• Prior orthodontic experience is a must.
• Displays enthusiasm about providing excellent support and service
• Excellent organizational and time management skills
• Ability to multitask and stay focused on priorities
• Exhibits sound and accurate judgement
• Basic computer skills (including Word, Excel, Outlook)
• Strong interpersonal skills and motivational skills
• Ability to adapt to changes in the work environment with short notice
• Proficiency with driving results and promoting quality
• Thrives in a fast-paced team environment
• Spanish native speaker + full professional proficiency in English is required

Physical requirements

• Must be able to use a keyboard, computer mouse and computer monitor for 8 hours at a time
• Must be able to sit at a desk for approximately 8 hours per day while using a computer and phone
• Must be able to verbally communicate, wear a headset, and communicate over the phone for 8 hours a day
• Travel may be required for this role

Work environment

• Work is performed primarily in an office environment
• The usual noise level in the office environment is quiet to moderate
• The employee must be able to work in a fast-paced, team environment
• The employee must be able to adapt to frequent changes and rapid company growth
• Individual statistics (Satisfaction, reply time, solved tickets, quality) must meet or exceed requirements