Crew Control Officer (She/He/They) - #4440633

Volotea


Fecha: 24/11/2022
Tipo de contrato: Tiempo completo
Volotea

HQ. BARCELONA
Being part of the Volotea team means joining an international group of skilled and enthusiastic professionals with the purpose of connecting directly the small and medium-sized cities in Europe, and enabling their inhabitants to travel in an enjoyable way at competitive prices.
Hello! We are Volotea, the ‘local hero’ airline in Europe.
From our inception one decade ago, we have been among the fastest growing low-cost airlines in Europe and, in 2021, we were awarded the Leading European Low-cost Airline at the World Travel Awards.
After 10 years in the skies, we are not a scale-up any longer. With over 360 routes, we have already flown 45 million passengers. We have over 100 destinations in 16 countries and we have flown more than 45 million passengers in a fleet composed of Airbus A319 and A320.
In the last year alone, we have raised our travel capacity more than most competitors, and we have increased our number of aircraft, routes, destinations, employees, and markets. Throughout it, our team continues to lead and get stronger.
If you feel inspired by our story and you’re ready to take off with us, go on reading!
We launched in April 2012 and currently have more than 1600 employees in 2022. Our headquarters are in Barcelona, Spain.
Our main markets are France, Italy, Greece, and Spain. We have 18 operational bases: Nantes, Bordeaux, Toulouse, Marseille, Strasbourg, Lille, Lourdes, and* Lyon in* France; Venice, Verona, Palermo, Cagliari, Olbia, Florence and* Naples* in Italy; Athens in Greece; Hamburg in Germany and Asturias and Bilbao in Spain.
We are hiring Crew Control (She/He/They) who are used to interacting with different cultural environments and can work in a challenging high-growth environment.
Are you a skilled, positive, assertive, and sociable individual who enjoys working as part of a multicultural team? If your answer is yes, apply to come on board and make Volotea your next professional destination.

*
What you will do: *

  • Ensure that crew resources are managed in the most efficient and cost-effective way, in compliance with set regulatory and company standards.
  • Prioritize safety and punctuality in all crewing decisions.
  • Guarantee that all crew duties are in accordance with the approved FTL scheme.
  • Explain the changes made in the roster to the crews in a caring and empathetic way.
  • Be the point of contact with the crews in last minute needs. Talk to them by phone or email to solve their questions and concerns
  • Maintain a standby crew roster to cover available aircraft in accordance with the Standby Crew policy.
  • Manage crew absences and leaves.
  • Liaise with ticketing to arrange positioning duty travel and accommodation for crews travelling.

*
The role’s requirements: *

  • Studies in Aeronautical Management / Aeronautical Engineer or similar
  • Mandatory advanced English level, both written and spoken. (Test will be done during the recruitment process)
  • A high understanding of the aviation operational environment is a plus.
  • Previous experience working in a call center can be a plus.
  • Willing to work different shifts
  • Resilient with proven ability to manage complex and unpredictable situations, while working within a very fast-moving environment.
  • Ability to handle real time operational problems and provide sensible and logical solutions.
  • Internal Customer-focused with good interpersonal and communication skills used to communicate via e-mail and phone.
  • Go with Thanks’ ahead.
  • Being able to understand that the crew is adapting to the last-minute changes and manage it with an exquisite personal treatment.

Benefits:

  • Flexible remuneration plan (transport, diet, private health insurance, training daycare).
  • Low fare agreements in fitness centers.
  • Parking discount.
  • Daily free fresh fruit and coffee.
  • Dynamic and inspiring working environment.
  • Social activities: Team building sessions, monthly informal meetings with the top management, annual parties and company celebrations and time off for community service.
  • Recreative area in our canteen: ping pong, video games and more.

Learn more about working at Volotea HQ. Watch our colleagues define it in one word.

Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.

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Learn more about working at Volotea HQ. Watch our colleagues define it in one word.

Job Type: Full-time

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